ERASE UNA VEZ UNA FÁBRICA.

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This story tells the business situation that is happening Puntuacion SA offer products punctuation marks, brackets, parentheses, etc. At first it was the market leader, where no company offering the same products Puntuacion SA did them no harm because this organization was destroying all companies, then time passed and the second competitor in the market Procesos SA he was on the heels of the market leading organization ended up being the market leader for a long time.

How could Proceso SA. crush the Puntuacion SA market ? The answer is simple, "Quality". Given that the word "Quality" is the main idea for an organization can be sustained in a market full of labor competition where an undertaking is the market leader, hinting at further development, must have a method well structured where the manager makes a clear analysis of what is quality and how quality can offer my customers.

Customer satisfaction is a precise point by the head can measure the level of quality that is being offered the company a while back was when market leader. These items are important to engage in all those employees who contribute to the production process, thinking the maximum capacity must have employees Puntuacion SA in order to develop a better quality product that offers consumers, motivation of employees when actually work, not only improves productivity but the efficiency and effectiveness in the company, eventually having to think about the importance of making a product with these "items" that makes the consumer feel satisfied with what the organization does when thinking about them.

After the event occurred at the low quality of the products that they are offering to consumers, leads to the boss of the company, make a clear inspection on the market, which showed consequences of left very confused when asked to consumers why they preferred competitive products to products that are offering the company Puntuacion SA, and always answered them the same "quality".

After the company chief sat in his office and analyzed all consumers to which his response was common among all now make an attempt to solve the problem that was occurring in the business, problems "quality "to consumers that it was not satisfied with the products served, unveiled a solution in which it was not all good. Think that your employees do not put in all their efforts to do their job very well, so he hires supervisors in order to solve the problem was happening.

So, to make things better now so it deteriorated to lower the moral and encouragement to its employees who are the foundation of this company to succeed in the market. There was only resolved chaos that it had caused among its workers, and diverting the possibility to consult with the client, what was failing them ?, and most importantly meet their demands.

This fable of a very important point of view, is to show how we can make progress when making a product and provide a service, a service to those who like the boss requires them to their consumers to stay on top in the market, it is not think about how we can develop, but for consumers who are the ones who are enjoying these products.

Finishing with this essay, this book gives us to understand how the quality of care has many consumers, the company boss asked why and customers responded to them, "You will recognize it when you see it" implying that the word "Quality" is not a topic to explore for a better performance. A total quality is based on showing that we can perceive when viewing the product.

Time passes and the demands of consumers today are higher than we can think about when selling a product, a product that meets customer expectations so that they can fulfill their needs so that they can buy the products permanently and to not hesitate to go to another organization that are offering the same products even better.

PREGUNTAS:

- ¿Por qué la competencia le está ganando en el mercado a la empresa principal “Puntuación S.A.”?

- ¿Cómo pudo Proceso S.A. aplastar en el mercado a Puntuación S.A.?

- ¿En qué les estaba fallando la mano derecha y la mano izquierda?

- ¿Por qué a los empleados se les bajó la moral y las ganas de trabajar en Puntuación S.A.?

- ¿Cómo pudo el jefe principal de la compañía resolver el problema a la hora de implementar calidad en la compañía?

- ¿Causas por las cuales “Puntuación S.A.” fue bajando de nivel al paso del tiempo?

- ¿Para ti, que es Calidad?