LA OPINION DEL CLIENTE Y LA CALIDAD DEL PRODUCTO SON IMPORTANTES.

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Clearly, JOHS GUASPARI with its pleasant fable tells us didactically on quality, risk prevention, leadership, relationship talent and everything that has to do with changing the system within a company to improve quality, boost the morale of employees and increase productivity and profitability.

For the company puntuacion S.A. a powerful pioneer and leader in the manufacturing part of punctuation, until one day things change company: market intervention descends and another company that produces the same products they but with better quality begins to gain ground. The head of puntuacion S.A. takes just do a survey and discovered that customers choose to buy a product for a reason "quality" but when asked to customers is quality, only responded "I recognize it when I see it".

Putting the head to try to give meaning to that phrase to find their true meaning and importance for businesses. This is where you create the system of everyone doing their job well, and work harder, thinking it would come to have better quality, but it was not, on the contrary I do wrong the workplace, at least that was not the problem, everyone did their job well and went out of performing the tasks of the product processes; He thought that increasing staff for monitoring, find the solution of this problem, what he found was far more errors.

With the help of his advisers realize that supervision is not the solution to their problems but brings more errors; that’s where the idea of creating "prevention" is much easier to prevent an error that having to correct after having committed, therefore it is necessary to engage in prevention, leaving aside supervision. At the end of the day, the most able to discover how to prevent mistakes people are the people who are in daily production of products with it improves productivity, profitability, quality, and morale.

In conclusion of all that has been said there it is emphasized that it is logical that the important thing is the quality that is what most demanding customers in product quality,, is a matter of survival on profitability, productivity and participation in the market; he is also attached morality and principles of factory workers; quality involves the lack of defects such as design and production for a product to be quality there must be cooperation and organization management to not present any problems which may reach business failure but success in the market ; about quality must meet all the people in the company regardless of the position, from below to above, which the manager must lead by example and have the respective meanings knowledge of quality, as it seems is the basis utilities have good product.

At present quality has become the target of many companies to provide customers the support and the guarantee is needed, as indicated by the different rules governing the economy, products or services that are subject to harsh tests that rate the quality of them.

That is why large companies do surveys customers about thinking of improving the quality of its products and (or) services, taking into account that they need more resources and increase the price of them, responding to a large majority are willing to pay more for the product or service being acquired have high quality and warranty.

We often do not look if the product was manufactured under optimal conditions, or created by the best.

Quality is never an accident; it is always the result of intelligent effort (JOHN RUSKIN).

Nombre: Daniela Benítez Rivas CD: 311187

PREGUNTAS

- ¿cree que haciendo las cosas mejor y esforzándose más mejoraría la calidad?

- ¿el proceso de mejoramiento de calidad solo es responsabilidad de la gerencia?

- ¿cómo aprovechar mejor la ventaja competitiva frente a la otra empresa?

- como interpretaría la frase cuando contesta los clientes sobre el concepto de la calidad “la reconozco cuando la veo”.

- Aunque el gerente había recurrido a todos los recursos, para llevar a la empresa a nivel más alto del mercado y competir con procesos s.a. ¿cuál cree usted que fue el error que tuvo el gerente para no tener un producto de buena calidad?

- ¿Cuándo se trata de la calidad, comprometerse y tomar acciones lograría el éxito?

- ¿por qué fue un error que el jefe duplicara el personal?

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